Terms of Service

Last updated: May 1, 2026

By creating an account or using Aimee's services, you agree to be bound by these Terms. If you do not agree, please do not use Aimee.

1. About These Terms

1.1 The Agreement

These Terms constitute a legally binding agreement between you ("you," "user") and Xpertell B.V. ("we," "us," "Aimee"), a company registered in the Netherlands.

1.2 Additional Policies

These Terms incorporate by reference:

• Privacy Policy: How we collect and use your data
• Cookie Policy: How we use cookies and tracking

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 16 years old to create an Aimee account. If you are under 16, you may not use Aimee. If we discover you are under 16, we will terminate your account and delete your data.

Note: This age requirement reflects Dutch law and the GDPR age of consent in the Netherlands.

2.2 Account Creation

When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain the accuracy of your information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

2.3 Account Security

You are responsible for:

• Choosing a strong password
• Not sharing your account credentials
• All activities that occur under your account

We are not liable for losses from unauthorized use if you fail to protect your account.

2.4 One Account Per Person

Each user may maintain only one account. Multiple accounts for a single individual are prohibited unless explicitly authorized by Aimee.

3. Aimee's Services

3.1 What We Provide

Aimee is an AI-powered personal outdoor and travel companion that provides:

• Personalized activity and destination recommendations
• Weekend getaway and outdoor activity suggestions
• Itinerary planning based on your preferences and context
• Travel advice tailored to your interests
• Optional booking assistance through third-party partners

3.2 Service Tiers

Free Tier:

• Basic activity suggestions
• Limited suggestions per month, such as 4 per month
• Standard support

Premium Tier (Paid Subscription):

• Unlimited personalized suggestions
• Advanced AI learning and personalization
• Calendar integration
• Priority support
• Early access to new features

Details on current plans: aimee.travel/pricing

3.3 Service Availability

We strive to make Aimee available 24/7, but we do not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance and updates, technical issues beyond our control, or force majeure events. We will provide advance notice of planned downtime when possible.

3.4 Changes to Services

We may modify, suspend, or discontinue any feature or service at any time, with or without notice. We will notify you of material changes affecting paid features.

4. Acceptable Use

4.1 Permitted Use

You may use Aimee only for lawful purposes and in accordance with these Terms.

4.2 Prohibited Conduct

You agree not to:

Illegal Activity:

• Use Aimee for any unlawful purpose
• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others

Abuse of Service:

• Attempt to gain unauthorized access to Aimee's systems
• Interfere with or disrupt Aimee's services or servers
• Use automated tools such as bots or scrapers without permission
• Reverse engineer, decompile, or disassemble Aimee's software

Harmful Content:

• Distribute spam, malware, viruses, or harmful code
• Post offensive, defamatory, or harassing content
• Impersonate another person or entity
• Collect personal information of other users

Commercial Misuse:

• Resell or commercialize Aimee's services without authorization
• Use Aimee's recommendations for commercial purposes without agreement
• Scrape or copy content generated by Aimee for redistribution

4.3 Enforcement

If you violate these Terms, we may:

• Issue a warning
• Suspend your account temporarily
• Terminate your account permanently
• Take legal action if necessary

We reserve the right to determine violations at our sole discretion.

5. User Content and Data

5.1 Your Content

"User Content" means any data, text, images, or other content you provide to Aimee, including:

• Profile information
• Conversations with Aimee
• Feedback and reviews
• Uploaded links, photos, or files

5.2 License to Your Content

By providing User Content, you grant Aimee a limited, non-exclusive, royalty-free license to use, store, and process your content to provide services, analyze your content in anonymized form to improve AI models, and display your content back to you in the app.

5.3 Content Responsibility

You are solely responsible for your User Content. You represent and warrant that:

• You own or have rights to all content you provide
• Your content does not violate any laws or third-party rights
• Your content is accurate and not misleading

5.4 Content Removal

We reserve the right to remove any User Content that violates these Terms, infringes on the rights of others, or is illegal, harmful, or offensive.

6. Third-Party Services and Links

6.1 Third-Party Booking Partners

Aimee may direct you to third-party services for bookings, including:

• Booking.com and Airbnb for accommodations
• GetYourGuide and Viator for activities
• Ryanair and Skyscanner for flights
• OpenTable and TheFork for restaurants

6.2 No Responsibility for Third Parties

Your use of third-party services is governed by their terms and policies, not ours.

6.3 Affiliate Relationships

Some third-party links are affiliate links, meaning we may earn a commission if you make a purchase through them at no extra cost to you. This helps us keep Aimee free or low-cost. Affiliate relationships do not influence our recommendations.

7. Payments, Subscriptions, and Refunds

7.1 Paid Features

Certain features require payment, including monthly or annual subscriptions and one-time purchases, if applicable.

7.2 Pricing and Currency

• All prices are in Euros (€) unless otherwise stated
• Prices are displayed before you confirm purchase
• Prices are subject to change with 30 days' notice for existing subscribers

7.3 Payment Processing

Payments are processed securely by Adyen. We do not store your full payment card details.

By providing payment information, you authorize us to charge:

• The subscription fee at the start of each billing period
• Any applicable taxes
• Additional purchases you make

7.4 Automatic Renewal

Subscriptions renew automatically unless you cancel. Monthly plans renew every month on the same date, and annual plans renew every year on the same date.

To avoid charges, cancel at least 48 hours before renewal.

7.5 How to Cancel

You can cancel your subscription anytime:

• In-app: Profile → Subscription → Cancel
• Email: info@aimee.travel with "Cancel Subscription" in the subject

Access to Premium features continues until the end of the current billing period. No refund is provided for unused time in the current period, and your account reverts to the Free tier after the period ends.

7.6 Refund Policy

Standard policy: no refunds except as required by law.

Exceptions include:

• Technical issues preventing service use, which we will investigate
• Charges made in error, which are eligible for immediate refund
• Refunds required by consumer protection laws in your jurisdiction

EU Consumer Rights: EU consumers have a 14-day right of withdrawal from the purchase date. That right is waived if you start using Premium features immediately.

To request a refund, email info@aimee.travel with your order number or receipt, the reason for the request, and supporting documentation if applicable. We will respond within 7 days and process approved refunds within 14 days.

7.7 Free Trials

Promotional free trials may be offered periodically. Trials require a valid payment method, convert to a paid subscription at the end of the trial unless cancelled, are limited to one per user, and are subject to our eligibility determination.

8. Intellectual Property Rights

8.1 Aimee's Property

All intellectual property in Aimee belongs to Xpertell B.V., including software, AI models, content, branding, and the design and layout of the service.

8.2 Limited License to You

We grant you a limited, non-exclusive, non-transferable, revocable license to use Aimee for personal, non-commercial purposes and to access content generated for you by Aimee.

You may not:

• Copy, modify, or distribute Aimee's software
• Reverse engineer or decompile any part of Aimee
• Remove copyright or proprietary notices
• Use Aimee's branding without written permission
• Create derivative works based on Aimee

8.3 AI-Generated Content

Content generated by Aimee's AI, including inspirations, activities, places, itineraries, suggestions, and advice, is provided for your personal use.

You may not:

• Republish Aimee's suggestions on blogs, websites, or apps
• Commercially exploit AI-generated content
• Claim AI-generated content as your own original work

8.4 Feedback and Suggestions

If you provide feedback, ideas, or suggestions about Aimee, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate them without compensation or attribution.

9. Disclaimers and Limitations of Liability

9.1 As-Is Service

9.2 AI Limitations

Aimee uses artificial intelligence, which has limitations. It is not a substitute for professional advice, suggestions may be inaccurate, you remain responsible for verifying information such as weather, opening hours, and safety, and final decisions are yours.

9.3 Third-Party Services

We are not responsible for booking errors or cancellations, the quality of third-party services, changes in pricing or availability, or disputes between you and third-party providers.

9.4 Limitation of Liability

To the maximum extent permitted by law, Xpertell B.V. and its directors, employees, partners, agents, suppliers, and affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, use, goodwill, or other intangible losses.

Our total liability will not exceed the greater of €50 or the amounts you paid to Aimee in the 12 months before the claim.

9.5 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or liability. In those cases, our liability is limited to the minimum required by law and your statutory consumer rights are not affected.

9.6 Indemnification

You agree to indemnify and hold harmless Xpertell B.V. from claims, damages, losses, or expenses, including legal fees, arising from your violation of these Terms, your violation of any law or third-party rights, your User Content, or your use of Aimee.

10. Termination

10.1 Your Right to Terminate

You may terminate your account at any time in-app by going to Profile → Delete Account, or by emailing info@aimee.travel with a Delete Account request.

The effect of termination is immediate loss of access to the account, deletion of data within 30 days, and no refund for unused subscription time.

10.2 Our Right to Terminate

We may suspend or terminate your account immediately, without notice, if:

• You violate these Terms
• Your account is inactive for 24 months
• We suspect fraudulent, abusive, or illegal activity
• Required by law or legal process
• We discontinue Aimee services

10.3 Effect of Termination

Upon termination, all licenses granted to you end immediately, you must cease using Aimee, and the provisions that should survive termination, including liability and indemnification, continue to apply.

10.4 Account Deletion vs. Service Termination

If we terminate Aimee entirely, we will provide 60 days' notice if possible, give you the opportunity to export your data, and provide no refunds unless legally required.

11. Privacy and Data Protection

11.1 Our Commitment

We take your privacy seriously. Our collection, use, and protection of your personal data is governed by our Privacy Policy.

• We comply with GDPR and Dutch data protection laws
• We never sell your personal data
• You have rights to access, correct, and delete your data
• We use your data only as described in the Privacy Policy

11.2 Your Consent

By using Aimee, you consent to our data practices as described in the Privacy Policy. Consent for specific processing such as AI learning, location, and marketing is obtained separately and can be withdrawn at any time.

11.3 Data Security

We implement reasonable security measures, but no system is 100% secure. You acknowledge the inherent risks of transmitting data over the internet and agree that we are not responsible for unauthorized access resulting from circumstances beyond our reasonable control.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the Netherlands, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these Terms or use of Aimee shall be subject to the exclusive jurisdiction of the courts of Amsterdam, Netherlands. You may also bring claims in the courts of your country of residence if required by consumer protection laws.

12.3 Dispute Resolution Process

Before filing a lawsuit, we encourage you to contact us first:

• Email: info@aimee.travel with "Dispute" in the subject
• We will respond within 14 days
• We will work in good faith to resolve the issue within 30 days

If unresolved, you may pursue legal action as described above. EU consumers may also use the EU Online Dispute Resolution platform.

12.4 Waiver of Class Actions

To the extent permitted by law, all disputes must be brought individually, not as part of a class action or collective proceeding. You and Xpertell B.V. waive the right to participate in class actions or class arbitrations.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Xpertell B.V. regarding Aimee and supersede any prior agreements or understandings.

13.2 Amendments

We may update these Terms at any time.

• Minor changes are posted on aimee.travel/terms with an updated date
• Material changes receive email notification and in-app notice at least 30 days before the effective date

You may accept changes by continuing to use Aimee after the effective date, or reject changes by terminating your account before the effective date. Paid subscribers who reject material changes affecting paid features may cancel and receive a pro-rated refund for unused time.

13.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force. The invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

13.4 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right, and waiver of any term on one occasion does not waive it on future occasions.

13.5 Assignment

You may not transfer or assign your rights under these Terms without our written consent. We may assign these Terms to any successor entity, such as in case of merger, acquisition, or sale.

13.6 Force Majeure

We are not liable for delays or failure to perform due to causes beyond our reasonable control, including:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or regulations
• Pandemics or public health emergencies
• Internet or telecommunications failures
• Cyberattacks or hacking incidents

13.7 Notices

To you, we may send notices by email, in-app notifications, or posting on aimee.travel.

To us, you may send notices by email to info@aimee.travel.

Notices are effective when sent by email.

13.8 Third-Party Beneficiaries

These Terms do not create rights for any third parties.

13.9 Interpretation

Headings are for convenience only and do not limit or interpret the Terms. "Including" and "such as" mean "including but not limited to."

14. Contact Information

By creating an account and using Aimee, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These Terms are effective as of May 1, 2026. Previous versions are available upon request.